Shipping policy

Shipping Policy

At Spice Kala, we aim to deliver your order quickly and safely, while maintaining the freshness and quality of our products.

Order Processing

• Orders are processed within 1–2 business days
• Orders placed on weekends or public holidays are processed on the next working day

Delivery Timeline

• Estimated delivery time: 3–7 business days, depending on your location
• Remote or non-metro areas may take slightly longer

Shipping Charges

• Free shipping on orders above ₹___
• A flat shipping fee of ₹___ applies to orders below this value

(Fill this based on your unit economics — don’t guess. If your AOV is ₹2,500 like Grey Pottery, your threshold strategy should be intentional, not random.)

Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS/WhatsApp/email
• Please allow up to 24 hours for tracking updates to reflect

Delivery Issues

• If your order is delayed beyond the estimated timeline, contact us at [support details]
• In case of incorrect address or failed delivery attempts, re-shipping charges may apply